If your walkie-talkie has been flooded or suffered "liquid ingress," here is the recommended course of action based on the professional repair standards and procedures from Mike Ashby Comms (www.mikeashbycomms.uk).

1. IMMEDIATE "FIRST AID" STEPS

  • Power Off Immediately: Do not try to see if it still works. Turning it on while wet is what causes the most damage.

  • Remove the Battery: Take the battery off the radio body right away. This breaks the electrical circuit and helps prevent short-circuiting.

  • Dry the Exterior: Use a soft cloth to wipe away any visible liquid from the outside of the radio and the battery contacts.

2. PREPARING FOR PROFESSIONAL REPAIR

Because liquid can cause internal corrosion that isn't visible from the outside, Mike Ashby Comms recommends a professional inspection. Follow these specific instructions for sending your device in:

  • Strip the Device: Send the radio body only.

    • Keep your batteries, belt clips, chargers, and detachable antennas.

    • This reduces the weight of the package and ensures your accessories don't get lost.

  • Download the Form: Go to the website and download the "Repair Form." Fill in your details and describe that the unit has suffered liquid damage.

  • Fixed-Price Policy: Most repairs are covered under a fixed price, though liquid damage is a special case.

  • No Fix, No Fee: Mike Ashby Comms operates a "no fix, no fee" policy. If the liquid has caused "Physical damage to the circuit board" that makes it unrepairable, you won't be charged for the repair (though you will have to pay for return shipping if you want the unit back).

3. SHIPPING YOUR RADIO

  • Packaging: Wrap the radio body securely in bubble wrap or protective padding.

  • Service: Use a tracked and signed delivery service (like Royal Mail Tracked or a courier) to ensure it arrives safely at the Basingstoke workshop.

  • Address: Mike Ashby Comms Shurgard Building Crockford Lane Basingstoke RG24 8NA

4. IMPORTANT WARNINGS

  • Unrepairable Damage: Please be aware that "Liquid ingress damage" is specifically listed as a condition that may make a radio unrepairable if the corrosion has reached the internal circuit board layers.

  • Avoid DIY "Hacks": Do not use hair dryers or ovens to dry the radio, as high heat can melt internal components or damage the housing.

  • Saltwater/Chemicals: If the liquid was saltwater or a sugary drink, the internal damage happens much faster. Getting it to a professional quickly is vital.